Refund Policy

Parsing uses a "deduct first, refund on failure" model. If a task fails (upstream error, unsupported link, timeout), the credit consumed is returned to your account automatically and is visible in your consumption records. You do not need to request it.

Purchased credits do not expire. Membership-plan daily grants are valid for the day they are issued. One exception: if you delete your account, the unused credits in it are forfeited immediately. That is a consequence of closing the account, not a cash refund, and it is separate from the refund cases described below.

You may request a refund of an unstarted, non-promotional credit pack within 7 days of purchase, if (a) fewer than 20% of the credits were used and (b) the payment was not made via on-chain cryptocurrency (blockchain transfers are irreversible; unused on-chain orders expire automatically and can be re-used only as credits). Duplicate or erroneous payments will be refunded in full.

Email support@puresnap.app with your account, order number and reason. Decisions within 5 business days; approved refunds return via the original payment channel (7–14 business days).